Privacy Policy
Last Updated: April 24, 2025
This Privacy Policy describes how Haven Coliving ("we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, apply for membership, or interact with us online.
Information We Collect
Personal Information You Provide:
- Contact information (name, email address, phone number, mailing address)
- Application information (employment history, income verification, personal references)
- Identity verification information (date of birth, government ID)
- Financial information (credit history, bank account details for payment processing)
- Emergency contact information
- Demographic information
- Communications and correspondence with us
- Membership preferences and interests
- Survey responses and feedback
Information Automatically Collected:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on our website, links clicked)
- Location information
- Cookies and similar tracking technologies
- Building access and amenity usage data (for members)
Information from Third Parties:
- Background check and credit reports
- References from former landlords or employers
- Information from social media if you interact with our social accounts
- Information from other members (if referred)
How We Use Your Information
- Process your membership application and assess eligibility
- Manage your membership and provide services
- Process payments and handle billing
- Communicate with you about your membership, events, and community activities
- Verify your identity and prevent fraud
- Improve our services and develop new features
- Ensure safety and security of our community
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Personalize your experience with us
How We Share Your Information
We may share your personal information with:
- Service providers (payment processors, background check services, maintenance providers)
- Professional advisors (legal, accounting, insurance)
- Government authorities when required by law
- Prospective buyers in the event of a business transaction
- Other members (limited information for community purposes with consent)
We do not sell your personal information to third parties for their marketing purposes.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access and review your personal information
- Correct inaccuracies in your personal information
- Delete certain personal information
- Restrict or object to certain processing of your information
- Data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at members@havencoliving.com.
Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. We regularly review and update our security practices to enhance protection of your information.
Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For membership applicants, we typically retain information for up to 7 years after your relationship with us ends, though some information may be retained longer for legal or legitimate business purposes.
International Transfers
Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws than your country. We take steps to ensure adequate safeguards are in place to protect your information when transferred internationally.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
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